FAQ: we're here to listen and answer

Frequently Asked Questions

Hearing Aids

  1. How many types of hearing aids does nessa sell?

    nessa offers a  wide range of hearing aids across 3 tiers: Essential, Exclusive and Premium. All products are sourced from Beltone,  the world-class manufacturer of medical devices, renowned for high quality hearing aids. nessa also offer hearing aids from ReSound.

  2. What are the main differences of the hearing aids from nessa?

    The hearing aids on offer in our “Advanced” and “Premium” tiers  provide more sophisticated features and better sound quality than those in our “Essential” packages. The Premium hearing aids are most suitable for the active person who enjoys socialising in noisy places like restaurants or outdoors. More details about their capabilities and features can be found on our hearing aid pages.

  3. How do I look after my hearing aids?

    Hearing aids are small and fragile. Handling them with care is very important for a longer lifespan. Here are few tips to help you take care of them.

    • Store your hearing aid in a safe place that is dry and cool.
    • Change hearing aid batteries often so they don’t suddenly run out of power.
    • Switch off your hearing aid when you’re not using it. If you don’t use it for a long period of time, remove the battery.
    • Battery contacts should be cleaned regularly. Use a cotton swab, taking care not to bend the contacts. Dirty battery contacts can cause improper device function.
    • Accumulated earwax may prevent sounds from traveling from the hearing aid into the middle ear. Contact your doctor regularly to have your ear canals cleaned. Never remove the earwax from the ear yourself. Doing so could damage your ear.
    • Remove earwax from your hearing aid to prevent temporary malfunction or permanent damage by cleaning your hearing aid (see below).
    • Clean your hearing aid using the small brush or the soft cloth that came with it. Never insert tools into the sound outlet. Doing so could damage the receiver. If you can’t clean the hearing aid completely, please call us and we will assist you. ask your hearing professional for help.
    • Don’t wear your hearing aid in the shower, when swimming or when using a hair dryer, hair spray or other types of spray.
  4. Do you have tips for me to better increase the lifespan of my hearing aids and its batteries?

    • When starting a new pack of batteries, you should not remove the plastic tabs on the back of each battery until you are ready to use them. Hearing aid batteries are powered by zinc air, meaning they are activated by air. When the tab is removed you are essentially starting the battery.
    • Store hearing aid batteries at normal room temperature. It is also good practice to store hearing aid batteries away from coins, keys and other metal objects because this may cause the batteries to short circuit.
    • When the time comes to replace the battery in your hearing aid, you should wash your hands thoroughly. Grease and dirt on hearing aid batteries can cause damage to the hearing device.
    • Once you remove the plastic tab on the back of the battery, you should let it sit out for 1 minute. This allows the hearing aid battery to take in enough air to power up before it is placed in the hearing aid.
    • Anytime the hearing aid is not being used, it should be turned off by opening the battery door (leaving the battery inside), placed in a safe spot. This minimizes battery drain and allows moisture to escape, which will keep the battery from corroding and damaging your hearing aid. If you don’t plan to wear the hearing aid for an extended period of time, it is a good idea to remove the battery entirely.
  5. Who are the manufacturers of your hearing aids?

    nessa currently sources our hearing aids from a world-class manufacturer of medical devices, ReSound, renowned for their high quality hearing aids. More information on our hearing aid manufacturers: click here.

Related Services

  1. What are the services offered with my hearing aids?

    Many services come with your hearing care package. For example, you get unlimited access to nessa’s Audiologists as well as Lifestyle Advisors if you have any questions to ask regarding your hearing care package. All nessa members will also receive a supply of batteries for 36 months. Finally, if you purchase two hearing aids, you will receive extended warranty for both your hearing aids covering against loss, theft and irreparable damages. More information on our hearing care packages: click here.

  2. How can the Lifestyle Advisor help me?

    Your Lifestyle Advisor can assist you with anything related to your hearing package, use of your mobile device, lifestyle privileges as well as any questions about your hearing aid, its maintenance and anything related to it.

  3. How many batteries will I get?

    Every quarter, we will send you enough batteries to last three months. Should you need more, please call your Lifestyle Advisor and will we do our best to accommodate you. We expect our members to follow fair usage of the provided batteries and to understand that they are for use with the hearing aids provided by nessa.

  4. How will I get my batteries?

    We will send the batteries to your home on a quarterly basis by courier. Please make sure that your correct address is registered with nessa by contacting us via phone by calling toll free on 1800 28 11 80 or via  whatsapp on +60163389472 or email [email protected]

Hearing Assessment

  1. Where can I conduct a hearing assessment?

    Once you get in touch with us, we will schedule a hearing assessment conducted by one of our certified Audiologists. The assessment can be conducted either at the comfort of your home or at any of nessa locations nationwide. Just let us know what’s more convenient for you.

Payment

  1. How can I pay for my nessa hearing care package?

    You can pay through major debit and credit cards (e.g. Visa, MasterCard, AMEX) as well as through cheque or bank transfer.

  2. Can I make a direct bank transfer?

    Yes, you can! Please make sure you email, SMS or WhatsApp us the bank slip, so that our records can be timely updated.

  3. Can I pay with my debit card?

    Yes, you can! We accept cards from most local banks (MAYBANK, UOB, RHB, CIMB, ETC.)

  4. How do I buy add-ons?

    Simply call your friendly nessa Lifestyle Advisor by phone, email, Live Chat, SMS or WhatsApp and we will gladly assist you.

Support after Purchase

  1. What support can I expect from nessa, once I decide to purchase?

    We believe that your hearing package requires several sessions with our team of Audiologists and Lifestyle Advisors to fit you perfectly. We will also make ourselves available to answer any questions you may have throughout your hearing journey! You can reach us by calling 1800 28 11 80 toll free, or on whatsapp at +60163389472 or email at [email protected], 7 days a week between 9 AM and 7 PM.

  2. Can I call nessa anytime?

    nessa’s promise of service to our members ensures that we will always be by your side. Reach out to us by phone toll free on 1800 28 11 80, by whatsapp on +60163389472 or email [email protected] whenever you require assistance
    We are available 7 days a week, from 9 AM to 7 PM.

  3. Can I write an email to nessa?

    Email is also a great way to reach out to us and our team will ensure your emails will be answered within 24 hours. You can write to us at [email protected]. But email is not the only way to reach us, you can also:

Warranties

  1. What does the manufacturer’s warranty cover?

    The manufacturer’s warranty covers the hearing aid. Should your hearing aid stop working, please change to a fresh battery and try to restart it. If you are not successful, please contact our Lifestyle Advisor and we will try our best to assist you.The manufacturer’s warranty for your hearing aid lasts 36 months from the start date of your purchase. The extended warranty covers the hearing aids against theft, loss and irreparable damage (please see Terms & Conditions).

  2. What happens if my hearing aid is not working anymore?

    The hearing aid may stop working for several reasons. One of the most common reason is that the battery has depleted. As a first step, please try replacing the battery. If the problem persists, please contact our friendly Lifestyle Advisors by calling 1800 28 11 80 toll free, sending us a whatsapp at +60163389472 or emailing us at [email protected]. We will do our best to assist you or dispatch a replacement, at no cost, if you are within the warranty period.

  3. Are there exclusions from the manufacturer’s warranty?

    Yes, there are a few. Here is the list:

    • Dis-assembling, misusing, dropping, waterlogging or any other artificial factor causing damage to an item will be excluded from any coverage of the warranty.
    • Any degradation through wear and tear, along with breakage during use.
  4. What is the extended warranty and what does it cover? Are there any conditions attached to the extended warranty?

    The extended warranty only covers the hearing aids. It covers theft, loss and any damage not covered by manufacturer’s warranty leading to malfunctioning. Please visit our extended warranty page for more information and transparency.In an effort to convey full transparency, you should take note of the following:

    • In case of loss or theft of your hearing aid, nessa will request you lodge an official police report and provide the police report number to us.
    • Customers should try their best to take care of their equipment to reduce the likelihood of damages.
    • There are additional charges for extended warranty, depending on the hearing care package purchased.
  5. How much does the extended warranty cost?

    The price for the extended warranty is RM 1,200,00 per hearing aid. If you purchase two hearing aids, you will receive the extended warranty for free (depending on the package purchased).

  6. How much do I need to pay to claim for a loss through my extended warranty?

    In case you need to claim through the extended warranty, there will be an excess fee of 25% over the full price of the Hearing Aid charged for each replacement.

  7. How do I claim for the warranty?

    Simply call nessa on 1800 28 11 80 (toll free) and we will arrange for the pickup and return of equipment.

Get started with nessa today

Call us toll free on 1800 28 11 80, send us a whatsapp on +60163389472 or use our contact us form to schedule your FREE hearing assessment in the comfort of your own home.